FREQUENTLY ASKED QUESTIONS
Got a question?
It may already have been answered below!
If not, please get in touch with us.
GENERAL
How do I login to my account for my order details?
You can login to your account for your past orders at your account login.
On phone: open the menu (3 lines on left hand side) and click the 'log in' with a person icon at the bottom of the menu.
On desktop/laptop: click the person icon at the top right hand corner of the screen (next to shopping cart icon).
Enter your email used for ordering and we'll send you a code to login!
Once you are in, you will automatically be in your orders page to check your order details.
How do I care for my pre-inked stamps?
1. Always close your stamp lid after use.
2. Store in a cool, dry place away from direct sunlight to avoid
the ink drying out.
3. Stamp impression looking lighter? Get more impressions by
twisting the bumpy ring around the stamp.
4. Did you know you can refill your stamp pad? A 10ml bottle of
refillable ink can last up to 3 refills (available to purchase on our
website).
5. Your pre-inked stamp can last up to 5,000 impressions. To get
the best impression, stamp gently not quickly.
How do I refill my pre-inked stamps?
1. Remove the cap and place the stamp upside down on the stamp handle,
exposing the foam pad.
2. Using the refillable ink bottle, paint the entire top of the
ink pad. Be careful not to overfill the ink pad.
3. Leave overnight or for up to 10 hours.
4. Use a cotton pad to wipe off the excess.
5. Test the stamp on scrap paper to remove any extra excess.
6. Happy stamping!
Do you offer custom stamps?
If you can't quite find what you're looking for, send us an email with your plans and ideas and we can take it from there - contact us today.
Do you offer wholesale or bulk orders?
Absolutely! We welcome wholesale and bulk orders with open arms.
Whether you're a retailer, distributor, or educational institution looking to purchase our products in larger quantities, we have tailored solutions to meet your needs.
Send us an email at hello@luxelearninghub.com or through our contact page for more information.
Do you work with Influencers or UGC Creators?
Absolutely and we'd love to hear from you. Send us an email at
hello@luxelearninghub.com or through our contact page and we will get back to you as soon as possible.
SUBSCRIPTIONS
What is a subscription?
A subscription is an agreement authorising payment for a certain number of regular deliveries of product, like our Luxe Sticker Society Subscription option.
Our Luxe Sticker Society Subscription option authorises payment from the first purchase for our Luxe Sticker Society set to get mailed to you, then every 3 months afterwards you are billed for your next set before they are mailed to you. It's a gift to yourself each term!
Your subscription ends when 12 months is completed, or you cancel your subscription.
Can I order subscriptions with regular products?
We recommend ordering your subscription separately to the rest of your products, especially if you're in Australia and would like the free untracked postage option for your sticker subscription!
Adding other products to your subscription order will remove the free untracked postage option for Australian residents only, and will be priced at the postage for all products in your order.
If you're okay with this, please proceed with your order!
Can I order once instead of a subscription?
You can order once instead of a subscription with our one time purchase option for the Luxe Sticker Society!
Ensure you choose this one time purchase option instead of the subscription option, they are clearly labelled.
You will not be added to the subscription, and you will receive your purchase as a one time order.
How do I login to my account for my subscription details?
You can login to your account to manage your subscriptions at your account login.
On phone: open the menu (3 lines on left hand side) and click the 'log in' with a person icon at the bottom of the menu.
On desktop/laptop: click the person icon at the top right hand corner of the screen (next to shopping cart icon).
Enter your email used for your subscription and we'll send you a code to login!
Once you are in, you will automatically be in your orders page.
Click 'Subscriptions' in the top menu to check your subscription details.
How do I update my address for my subscription?
You can login and update your address for your subscription from your account login.
Open the 'Subscriptions' page from your account login, and click on your subscription.
Check your address, and you can edit your shipping address ahead of time by clicking the pencil icon to enter and save your new address.
Please note, if you have already received your order fulfillment email letting you know it is on its way, this is most likely too late to get your address changed - reach out to us ASAP by email or at our social media (we can't guarantee we haven't already posted it, but we will try to intercept it!).
How do I cancel my subscription?
You can cancel your subscription from your account on the 'Subscriptions' page.
Please see the previous FAQ for logging into your account for your subscription details.
If you are having issues with your account, please reach out to us so we can help!
SHIPPING
Where do you ship to?
We proudly offer international shipping. Simply place your order, and during the checkout process, select your country and preferred shipping option.
How does your untracked shipping work?
Untracked shipping is available for sticker and lanyard only orders up to a certain value amount.
Untracked shipping is significantly cheaper as no tracking details are provided.
By selecting Untracked Shipping at checkout, you understand that Luxe Learning Hub takes no responsibility for lost or missing parcels.
How long does shipping take?
The shipping time for domestic orders in Australia can vary depending on several factors, including the shipping method you choose during checkout and the location of the delivery address.
Typically, domestic shipping within Australia ranges from 1 to 7 business days.
Here are some general guidelines:
1. Standard Shipping: This is the most cost-effective option, and delivery times are usually within 3 to 7 business days.
2. Express Shipping: If you choose express shipping, you can expect a faster delivery, often within 1 to 3 business days.
It's important to note that these are general estimates, and actual delivery times may vary based on factors such as the shipping carrier, any public holidays, or unforeseen circumstances.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. If you have specific concerns about the delivery time for your order, you can contact the customer support by emailing hello@luxelearninghub.com for more detailed and accurate information.
RETURNS
Do you accept returns or exchanges?
At Luxe Learning Hub, we take pride in delivering high-quality custom products tailored to your unique specifications.
Due to the personalised nature of our items, we regret to inform you that we cannot accept returns or exchanges on custom-made products unless there is a defect or error on our part.
If you receive your order and it is damaged or incorrect, please email the customer support team at hello@luxelearninghub.com with your order details.
How long does it take to process my return?
In the unlikely event that you receive a defective or incorrect custom product, please contact our customer service team within 7 days of receiving your order.
We will promptly review the issue and, if deemed valid, provide you with instructions on how to return the item.
How can I cancel my order?
As our custom products are specially crafted based on your individual preferences, we begin production shortly after your order is placed.
Therefore, cancellations are only possible within 6 hours of placing your order.
Once production has commenced, cancellations are no longer feasible.
Can I make changes to my order?
We understand that errors may occur during the ordering process.
If you need to make changes to your custom order, please contact us as soon as possible.
Changes can only be accommodated before production begins.
Stil have questions?
Get in touch with us today!